INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Will I receive the same product that I see in the picture?

Yes, you will receive the same product as shown in the picture. Delivery usually takes 4-5 days.

Where can I view my sales receipt?

You can view your sales receipt either in your email (if provided during the purchase) or in the "Order History" section of your account on our website or app. If you need further assistance, please contact our customer support team.

How can I return an item?

We currently do not offer returns, but you can exchange an item if it arrives damaged. Please contact our customer support team within 48 hours of receiving the product, and provide clear photos of the damage for assistance with the exchange process.

Will you restock items indicated as “out of stock?”

Yes, we often restock items marked as “out of stock.” However, restocking depends on the availability of materials and demand for the product. To stay updated, follow us on Instagram (@storerubela) or sign up for notifications on our website.

Where can I ship my order?

You can ship your order to any address within India. Simply provide the shipping details during checkout, and we will deliver the order to the specified location. If you have any questions about shipping or delivery, feel free to contact our customer support team.

INFORMATION ABOUT US

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